COVID-19 has significantly stressed our healthcare system. This includes its most important resource – YOU, the people who provide care, serve patients, uphold the infrastructure, and support public health.

In an effort to find resources to support you, your teams and the people in your systems, we need to identify what help, support, or care you would like to receive.  Therefore, we are requesting your participation in the following survey.  We invite anyone (clinical provider or support staff, hospital based or outpatient, first responder, public health professional, emergency manager, public safety, laboratory personnel, mental and behavioral health provider, coroner’s office, and those that have left any of the above fields) who has been a part of the healthcare system or COVID response in Colorado to participate.

This survey is part of an effort to care for a workforce whose mission is to attend to the health and safety of others.  There is a natural human capacity to find our way through difficult times. We know there are people that are struggling, often silently, because of their work.  Often, both of these are true at the same time.  While the pandemic has brought mental and emotional well-being of healthcare providers and emergency responders to the forefront, these jobs have always impacted professionals in the service field.  We know there needs to be more support available, and that it has to be the right type of help.

To do this, we must understand how you and your colleagues are being impacted.  We need to hear from you what is most needed, whether that be individual services, organizational shifts, larger system changes or “support” that hasn’t been defined yet.

This is not your typical survey.  The questions cover a wide range of experiences that healthcare professionals and responders faced during COVID.  Steps have been taken to protect the confidentially (see FAQs below) of your answers so that you can feel comfortable and secure answering openly and honestly. Many organizations around Colorado are committed to taking what we find out from this survey to implement greater care for our caregivers.

Have you taken the survey and would like to register to participate in on-going survey efforts?

FREQUENTLY ASKED QUESTIONS (FAQs)

Confidentiality

The survey team has taken the steps below to ensure your confidentiality so you can feel comfortable being open and honest.  We also recommend using a personal computer or device rather than a computer at work to complete the survey.

  •  Only survey team members – currently independent contractor Heather Cook and UNC Professor Thomas Dunn – may access the data.
  • HIPAA-compliant servers will be used to store your responses.
  • No employer or regulatory agency will have access to original data.
  • The name of your workplace is not asked.
  • Respondent Anonymity Assurance will be provided by our online survey vendor.  You will see a confirmation message in the footer of the
    survey that your IP address, country, region, and related information are not being recorded.
  • Results will only be released in summary form to ensure your individual responses can’t be identified.
  • For areas where there are a small number of workers or responses, data will be summarized over a larger geographic area to ensure no one
    person’s responses can be identified.
  • If you opt into providing your email for follow-up, it will be stored on the secure server and only the core survey team will have
    access.

About the Survey

The survey takes most people around 20 minutes to complete. However, for those who choose to give more detailed responses to the open-ended questions, it takes closer to 45 minutes. If you start the survey but are unable to finish it in one sitting, there is an option to save and return. You will also have the option to exit the survey after the most critical questions have been answered.

How the Data Will be Used and Shared

The most important use of the information from this survey is to develop, provide and expand services and programs that will support our responders and healthcare workers.

The information will be shared with groups and organizations to guide their work in healthcare worker and responder resiliency.

Translation

This survey is offered in both English and Spanish.

Who Can Participate

All healthcare workers, providers and responders in Colorado are invited to participate.  Even though the survey is sponsored by the North Central Region, the survey is open to all regions in Colorado.

Emergency Management: choose the option that describes your primary role, it may be emergency management or another option.  You will be asked if you hold another role and can indicate the other role(s) in questions two and three.

Public Health / Emergency Management: For question one, choose the option that you most identify with.  You will be asked if you hold another role and can indicate the other role(s) in questions two and three.

Occupational & Employee Health: For question one choose the option that you most identify with, that may be “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider),” “Provide direct non-medical (non-clinical) care and services to patients or their families,” or “Provide support or other services in healthcare settings without patient contact.”  Approximately eight questions in you will be asked specifically if you work in occupational or employee health, putting you on the path to those specific questions.

Infection Control & Prevention Specialists: For question one choose the option that you most identify with, that may be “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider),” “Provide direct non-medical (non-clinical) care and services to patients or their families,” or “Provide support or other services in healthcare settings without patient contact.”  Approximately eight questions in you will be asked specifically if you work in infection control, putting you on the path to those specific questions.

Funeral Home Employees: Choose option “Provide direct non-medical (non-clinical) care and services to patients or their families.”  After the four questions about where you work, you will be able to indicate that you are a funeral home employee.

Healthcare Administrators: Choose the option that you most identify with.  You will be asked if you hold another role and can indicate the other role(s) in questions two and three.

Nurses: If you currently have direct, clinical patient contact choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

If you currently do not have direct, clinical patient contact, choose the role that best describes your current primary duties.  You will be asked if you hold additional roles and be able to select those in the following questions. Public Health Nurses can choose “Provide direct medical (clinical) care to patients” or “Public Health.”

Doctors: If you currently have direct, clinical patient contact choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”  If you currently do not have direct, clinical patient contact, choose the role that best describes your current primary duties.  You will be asked if you hold additional roles and be able to select those in the following questions.

Nursing Aide, CNA: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Respiratory Therapists: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Physician’s Assistant: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Medical Assistant: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

EMT / Paramedic: If your job is prehospital work, choose “Prehospital Care Provider / First Responder / Public Safety / Dispatch.”  If you work in the emergency department, choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider)”, and then you will be able to select EMT / Paramedic a few questions later

Occupational Therapist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Physical Therapist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Speech Language Therapist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Pharmacist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Home Health Aide: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Radiology Technician: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Phlebotomist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Pharmacy Technician: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider)” or “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Nutritionist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider)” or “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Dentist: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Holistic Practitioner such as naturopaths, acupuncturists, massage therapists, etc.: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”

Facilities Management: Choose “Provide support or other services in healthcare settings without patient contact.”

Housekeeping / Custodial Services: Choose “Provide support or other services in healthcare settings without patient contact.”

Patient Transport: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Human Resource Professional: Choose “Provide support or other services in healthcare settings without patient contact.”

Information Technology (IT): Choose option ‘Health Information Technology’ or “Provide support or other services in healthcare settings without patient contact”, depending on which you most identify with.  If you choose “Provide support or other services in healthcare settings without patient contact” you will be able to indicate ‘IT’ in follow-up questions.

Registration: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Reception: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families”

Clerk / Data Entry / Records / Billing: Choose “Provide support or other services in healthcare settings without patient contact.”

Security: Choose “Provide support or other services in healthcare settings without patient contact.”

Linen Services / Laundry Services: Choose “Provide support or other services in healthcare settings without patient contact.”

Food Services: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Patient Representative: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Patient Care Coordinators: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Language Interpreter: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Call Center Staff: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Biomedical Engineering: Choose “Provide support or other services in healthcare settings without patient contact”

Vendor: Choose “Provide support or other services in healthcare settings without patient contact”

Consultant: Choose “Provide support or other services in healthcare settings without patient contact”

Valet / Concierge: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families”

Morgue Attendant: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families” or “Provide support or other services in healthcare settings without patient contact”

Volunteer: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider),” “Provide direct non-medical (non-clinical) care and services to patients or their families,” or “Provide support or other services in healthcare settings without patient contact” depending on your duties.

Care Attendant / In home direct care provider not nursing, home health aide or nursing: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Behavioral Specialist: Choose “Provide direct non-medical (non-clinical) care and services to patients or their families.”

Laboratory Professionals: Choose “Laboratory Services.”

Psychotherapists: Choose “Mental or Behavioral Health / Social Work / Case Manager / Spiritual Counseling.”

Professional Counselors: Choose “Mental or Behavioral Health / Social Work / Case Manager / Spiritual Counseling.”

Social Workers: Choose “Mental or Behavioral Health / Social Work / Case Manager / Spiritual Counseling.”

Psychologist: Choose “Mental or Behavioral Health / Social Work / Case Manager / Spiritual Counseling.”

Chaplains: Choose “Mental or Behavioral Health / Social Work / Case Manager / Spiritual Counseling.”

Psychiatrists: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”  You will be able to specify mental health specialty in follow-up questions.

Psychiatric Nurse Practitioners: Choose “Provide direct medical (clinical) care to patients in a hospital or outpatient setting (but not a prehospital provider).”   You will be able to specify mental health specialty in follow-up questions.

Law Enforcement / Police: Choose “Prehospital Care Provider / First Responder / Public Safety / Dispatch.”

Dispatch: Choose “Prehospital Care Provider / First Responder / Public Safety / Dispatch.”

911 Operators: Choose “Prehospital Care Provider / First Responder / Public Safety / Dispatch.”

Corrections Officers: Choose “Prehospital Care Provider / First Responder / Public Safety / Dispatch.”  Then choose “Law Enforcement” in follow-up questions.

Survey Comments

To maintain the technological functioning of such a large survey, we are unable to make any changes to the current survey.  If you have feedback or would like to share thoughts about what to include on future surveys, you can do so in the last question of the survey itself.

For Additional Questions and/or Comments, Please Contact:

Heather Cook: hcook@heco-consultant.com

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